Orders

Do I have to register to place an order?

No, you can purchase without creating an account. However, registering allows you to better manage your orders and simplify future purchases.

How can I know if my order was successful?

After payment, you'll receive a confirmation email with all the details. If you don't receive it within a few minutes, please also check your spam folder or contact us.

Can I change or cancel an order after I've placed it?

If your order hasn't been processed yet, we'll do our best to help you. We recommend contacting us promptly via chat or phone.

Shipping

Is shipping free?

Yes. We offer free shipping on all orders , both in Italy and abroad, with no minimum order amount.

Which couriers do you use?

We use reliable couriers such as DHL and GLS , chosen for their speed and traceability.

How long will it take to receive my order?

Estimated delivery times are:
• 1–3 working days in Italy
• 2–5 days in the European Union
• 5–10 days for international shipments
Any changes will always be communicated to you.

Can I track my shipment?

Yes, you will receive a link to track your shipment as soon as your package arrives.
is entrusted to the courier.

Payments

What payment methods do you accept?

We accept credit and debit cards, PayPal, and bank transfers. All transactions are protected by advanced security systems.

Can I request an invoice?


Of course. Enter your tax information when ordering or
Contact us immediately after purchase.

Returns and refunds

Can I return a product?

Yes, you have 30 days to request a return. The product must be in the same condition as you received it, with the original packaging.
For more details, see the Refunds and Returns page.

Are returns free?

Conditions vary depending on the type of product and the
destination. Contact us for personalized instructions.

When will I receive my refund?

After we receive and verify the product, the refund will be processed within 10 working days via the payment method.
original payment.

Operational leasing

Can I rent instead of buying?

Yes, many of the products in our catalog are also available for operational leasing . It's the ideal solution for those who want constantly updated technology at fixed costs and support included.

Find out more on the rental page .

Assistance

How can I contact customer support?

We're here to help with any online shopping needs you may have.

You can contact us during business hours via:

We're here to help you with orders, shipping, returns, or product information.

Didn't find the answer?

Contact us